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TERMS & CONDITIONS

The purpose of this agreement is to state the terms and conditions under which Cinderella Dreams LLC (the “Company”) will provide cleaning services to you (the “Client”). 

Binding Agreement:

  • Cinderella Dream’s terms and conditions serves as a representation of a binding agreement between the Company and Client. 

  • As the Company’s Services are being purchased by telephone, text messages, email, social media platforms, or website. The client agrees to accept these Terms and Conditions. 

  • Cinderella Dreams LLC may revise these Terms and Conditions. Clients are advised to seasonally review our Terms and Conditions for any revisions or important updates. 

  • The Company’s Terms and Conditions can be found at (www.cinderellacleans.com). 

  • The Client’s ongoing purchases of the Company’s Services along with any changes to these Terms and Conditions will represent acknowledgement and approval to proceed its works. 

Client Responsibilities:

  • Upon completion of the cleaning project, Cinderella Dreams LLC requires the homeowner to be home to inspect the house. If the client isn’t home for their final walk-through, our team will communicate back with their completed checklist form. 

  • The Client agrees to remove or secure valuables, including but not limited to jewelry, art, and electronics, prior to the service. Cinderella Dreams LLC will not be liable for the loss or damage to any personal property. 

  • Cinderella Dreams suggest to de-clutter, put away, or box your knick-knacks to allow thorough cleaning. If Clients are unable to de-clutter in advance, our team will manage to clean as best as they could around your essential items. 

  • The Client’s property being serviced should have functional water, electricity, lighting, and heat/air conditioning in certain seasons. 

  • Cinderella Dreams has the right to cancel/reschedule services, change price quote, if determined after careful consideration that the sited area is not in a reasonable condition or if there is interference in the premise from other people, workers, or contractors. 

  • The Client is responsible to keep pets from interfering with the cleaning services provided by Cinderella Dreams LLC. The Client acknowledges to be responsible for any harm, injuries, or damages caused by any pets at their premises while cleaning. 

  • The Client should indicate clear and concise instructions of the scope of work, including the areas that shouldn’t be operated on. 

Service and Satisfaction Guarantee:

  • Cinderella Dreams LLC strives to provide the highest quality of service. If the Client is not satisfied with the services provided, they must contact Cinderella Dreams LLC within 24 hours to arrange for a re-cleaning of the specified area at no additional charge. If the property has been serviced past the 24 hours, we will not be held responsible for the services provided. 

  • Due to unexpected change of events, seasons, and volume the number of cleaners assigned to perform may fluctuate but this does not discount the quoted price. 

  • Cinderella Dream’s Cleaners are assigned to work for the agreed time frame. Our rates are precisely based on the pre-selected package and the square footage of specified area. If the chosen service isn’t completed on time, an additional booking must be made, and negotiable rates may apply under these circumstances. In most cases, this is due to the cleanliness not meeting the standard condition and requires more maintenance in the process. 

  • Features such as the quantity of bathrooms, kitchen, or add-on services may influence the time duration of the project. 

  • Cinderella Dreams Cleaning Services isn’t designed for miscellaneous work, which includes the following but not limited to laundry, beddings, organizing, cleaning dishes, or de-cluttering. Primarily, we prioritize the most important aspects of the Client’s checklist and if time permits, we may deliver in other areas. This is best practice to help achieve good quality work. 

  • While Cinderella Dreams LLC works hard to provide detailed cleaning, we’re constantly looking for ways to go above and beyond for our Clients and there may be exception-based instances. 

Post-Construction Cleaning Only:

  • For the services to be easily rendered, the Client assures that the premises are in a reasonable condition with no impediments, heavy materials, or construction equipment. 

  • To ensure quality cleaning it is highly recommended for the Post-Construction Cleaning work to be performed within 2 days minimum for properties over 1500 sq ft. 

  • Post-Construction cleaning work duration for the Cleaners isn’t a standard time and fluctuates dependent on condition and scope of work. The time completed after a Post-Construction Cleaning will not influence the initial agreed price Quote. 

  • Estimates are not always definitive prices if the measurement for square footage shows a discrepancy from the projection given by the Client. 

  • The Client’s property being serviced should have functional water, electricity, lighting, and heat/air conditioning in certain seasons. 

  • Cinderella Dreams has the right to cancel/reschedule services, change price quote, if determined after careful consideration that the sited area is not in a reasonable condition or if there is interference in the premise from other workers. 

  • The minimum rate for Post Construction Cleaning Services is $500. 

  • 50% of the total price is required as a down payment for Post-Construction Cleaning only.  

  • In the event of a cancelation while on site or upon date of service due to the Client’s negligence of the Company’s Post Construction Cleaning Terms and Conditions, Cinderella Dreams will charge a 10% fee from the down payment and the remainder will be refunded back to the Client. 

Supplies and Materials

  • Cinderella Dreams LLC will provide materials, supplies, and equipment for the cleaning job performed. 

  • Cinderella Dreams Cleaners will not use the Client’s materials or equipment if it’s not safe to use, fully functional, or require special proficiencies that may seem unfamiliar for the cleaner. 

  • Cinderella Dreams LLC will not be liable for any damages caused by the use or operation of the Client’s materials, supplies, or equipment.  

Refund and Cancellation Policy:

  • If you cancel before 48 hours, you will receive a full refund to the payment information on file. If you cancel within 48 hours of your booking, the booking is applied as credit for future usage. 

Terms of Payment:

  • All works finalized by our company will be charged upon completion of the cleaning project. 

  • The net period payment option must undergo for an approval for specific contracting works only. 

  • The Client authorizes Cinderella Dreams LLC to charge their debit/credit card or any linked accounts the full amount owed for the services provided and illustrated on the invoice. 

  • The Client negates any stop payments or disputes for any amounts charged by the Company for services rendered. 

  • All payments should be processed within 2 days to avoid any late fees by the Company. 

  • Special Services but not limited to Custom Cleaning Packages, that are quoted as a per hour rate are monitored by the Client’s Customized Checklist. The final price is to be determined subsequently when the project is completed.  

  • Per Hour Rated services are exclusive options and payments vary upon the work time duration. 

  • The minimum estimated rate when booking the Basic Cleaning Service Package is $200. 

  • The minimum estimated rate when booking the Move-in Move out Package is $300. 

  • The minimum estimated rate when booking a Custom Cleaning service is $120 (Nassau County Area Only)

  • The minimum estimated rate when booking a Custom Cleaning service is $170 (Suffolk County Area Only)

  • The minimum estimate rate when booking a Custom Cleaning Service is $170 (Queens and Brooklyn Area Only)

Assumption of Risks:

  • The undersigned acknowledges that the cleaning services provided by Cinderella Dreams LLC involve risks, which may include, but are not limited to, the use of cleaning chemicals, equipment, and machinery that could result in personal injury, illness, or property damage.

Damages:

  • The Client agrees to notify Cinderella Dreams LLC 24 hours of service completion of any damages or issues with the cleaning service provided. Cinderella Dreams LLC will not be responsible for any claims of damages not reported within this timeframe. 

  • Cinderella Dreams will not be responsible for fractured items if improperly placed. (ex. picture frame on the wall placed with push pins) 

Release of Liability:

  • In consideration of the cleaning services provided by Cinderella Dreams LLC, the Client hereby releases, waives, discharges, and covenants not to sue Cinderella Dreams LLC, its officers, directors, employees, agents, contractors, and affiliates ("Released Parties"), from any and all liability, claims, demands, actions, or causes of action whatsoever arising out of or related to any loss, damage, injury, or harm, including but not limited to property damage, personal injury, or economic loss, that may occur during or as a result of the cleaning services provided by Cinderella Dreams, whether caused by the negligence or fault of the Released Parties or otherwise. 

Indemnification:

  • The Client agrees to indemnify, defend, and hold harmless Cinderella Dreams LLC and its Released Parties from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorney's fees, arising out of or related to the Client's use of the cleaning services provided by Cinderella Dreams.

Insurance:

  • The Client acknowledges that Cinderella Dreams carries liability insurance covering its operations. The Client understands that any liability beyond the terms of this agreement will be covered by their own insurance. 

Limitation of Liability:

  • In no event shall Cinderella Dreams LLC or its Released Parties be liable to the Client or any third party for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, arising out of or related to the cleaning services provided by Cinderella Dreams, even if Cinderella Dreams has been advised of the possibility of such damages. 

Governing Law: 

This Release shall be governed by and construed in accordance with the laws of New York, without regard to its conflicts of law principles. 

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